Department of Defense- Business Transformation Agency

Implemented ITIL (Information Technology Infrastructure Library) for sustaining DoD – Defense Integrated Military Human Resource System (DIMHRS). DIMHRS is a PeopleSoft Human resource and Global Payroll implementation program.

Planned, developed, managed, and monitored key business process used in the service management lifecycle from strategy through design, and transition to operation and continual improvement.

Developed and published artifacts with required changes for consistency with the As-Built PeopleSoft application.